Frequently asked questions

How do I receive my Template purchase?
Videohive accepts PayPal, or you can make a deposit and use your prepaid credit. All purchased files will be available for download right after payment. You will find a link to download the Main File(s) and the License certificate & purchase code.
What is included in the download?
A .zip file that contains the After Effects project file with all of the assets used in the project, plus a video tutorial that will make it very easy for you to edit your file. Just drag and drop your content, use the custom Panel to customise your character and render.
Can I use these files in commercials, corporate videos, websites, TV-shows, advertisements?
Yes, you can use these files anyway you like. You just can`t resell them in anyway.
Can you customize the template for me?
We`re here to help. Character Studio offers affordable customization services for our templates, and we also do custom 3D Character Animation as well!
What if I don`t have After Effects?
You have two options:
1. you can get the trial version from the Adobe website.
2. we can customize the template for you, after you bought the project.
Can I download a project file and then post it on the internet, give it away to friends, or resell?
Absolutely not, when you download a project you are in agreement with Videohive not to share the project with anyone. It is a copyrighted digital file.
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